Terms and Conditions

This website was created and is operated by Erstwhile Leatherworks LLC. Throughout the site the terms we, us, and our will refer Erstwhile Leatherworks LLC. While this website and company are at this time, only owned and operated by one person, that could change at a later date. We created this website for use by you, the customer or user. The Terms and Conditions apply to any person or entity who uses this site for any reason or purpose.

The terms and conditions also pertain to and include any new items or features added to the site or shop. You can find the most current version of terms and conditions listed on this page. We also reserve the right to change, update, or replace any part of these Terms and Conditions at any time. Any updates or changes will be posted on this site.

Terms of Shop:

We will allow returns within 30 days of your purchase if you are unhappy with it for any reason. The product must be in the same condition as it was received, not used in any way, and replaced in the original packaging. You will be asked to provide proof of purchase before we can process any returns. You will be charged a restocking fee of $10.00 per return transaction. We will also inspect the product once we have received it and we reserve the right to deny the return if it does appear to be damaged or used. Once the product is determined to be returnable you will receive a refund for the purchase price only. We do not return shipping fees and we do not pay for the return shipping fees. Please allow for 3 to 5 business days for your refund to post to your account. Refunds will only go back to the original payment method. We will not move funds onto a different payment method from what was used at the time of purchase.

Check the product description and images for further details. Items will be priced based on the type of leather used and the time put into the craft. We prefer to produce items of a more rugged nature and for that reason, we always use full grain leather which means the skin is not buffed out and covered up with chemicals and paint. With Erstwhile you get the most natural and durable product we can produce.

If you receive an item that is damaged in shipping, then that’s another matter altogether. Products damaged in shipping are a matter for insurance claims, so please email us about it right away.

General Terms and Conditions:

We reserve the right to refuse service to anyone for any reason at any time. We do not discriminate for any reason whatsoever. We will not sell or use your personal information for any reason other than is immediately necessary to complete your transaction. We will also not transmit or communicate your information to any other party other than what is necessary to securely complete your transaction.

Terms and Conditions of Pricing:

Product pricing is subject to change without notice. We reserve the right at any time to modify or discontinue products or pricing. This may occur for a multitude of reasons but more often than not if a price is raised then it is to meet supply costs rising. If a product is removed completely, we apologize for any inconvenience but sometimes we have to make changes. Maybe the product will return to availability at a later date.

Billing and Account Information:

We will not be held liable for products and purchases lost in shipping because of incorrect account or address information. Please always be sure to check and recheck every piece of information you input at checkout to ensure your packages arrive on time. Items typically ship within 3 to 5 days but once an item is in transit, we have no control over how long it takes to get there. Ensuring your information is complete and accurate will greatly reduce the time for you to receive it. We typically ship using USPS priority for insurance and accuracy, and overall reliability.

Personal Information:

Your personal information submitted at the store or in the shop is secured and falls under our privacy policy. For more information read our privacy policy.